Jamien Holland

About Jamien Holland

I’m an operational leader with over 5 years of experience driving business growth…

Experience

1. Campus Bookstore Operations Manager

   Follett

   Aug 2023 — Present · Baton Rouge, LA, US

   Directed $2.3M+ course material distribution serving thousands of students each semester, improving fulfillment accuracy to 98% and cutting processing times by 40% through streamlined workflows and Salesforce integration- Increased participation in the Follett Access Program by 15% by analyzing engagement trends, executing CRM campaigns in Salesforce, and conducting targeted faculty/stakeholder meetings- Built and maintained strong partnerships with university leadership and national vendors (Under Armour, Coke, Pearson, Champion), enhancing brand visibility and creating joint promotional events- Coordinated large-scale campus activations (Easter Egg Hunt, Appreciation Days), managing logistics, sponsorships, and compliance with institutional policies to boost community engagement and sales- Leveraged Excel, SAM, and Power BI to track KPIs, prepare operational dashboards, and advise leadership on student adoption trends, leading to improved decision-making and alignment with revenue goals- Recognized by senior leadership for managing peak staffing (temps, student workers, FT staff), balancing labor costs with service delivery, and ensuring flexible evening/weekend coverage.Key Achievement: Faced with declining student engagement in a digital course access program, I led end-to-end client lifecycle management and optimized outreach using Salesforce CRM and targeted stakeholder communication. This effort increased program participation by 15% and improved academic department satisfaction.