Jamie Maxon
Empathetic Leadership ► Strategic Thinker ► Collaboration Cultivator ► Mentor
- Role
- Manager Services - Enterprise Delivery North America at Sap Concur
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Jamie Maxon
As a Manager within SAP Concur\'s Enterprise Delivery & Services sector, my team is at the forefront of post-implementation support and services, ensuring every customer case is navigated with precision and strategic foresight. My expertise lies in balancing the delicate interplay between customer satisfaction and the practicalities of technical support, making me a key orchestrator in managing escalations and delivering outcomes that resonate with our clients and our service capabilities—building strong customer relationships of trust from clear and ongoing communication. My leadership approach is anchored in empathy and support. I foster a team environment where feedback is not just welcomed but actively sought to fuel continuous growth. I believe in empowering my team with stretch assignments that challenge and expand their capabilities while assuring them of my full support. Encouragement and constructive guidance are the cornerstones of our collective success. I strive to develop a culture where every team member feels confident to take on new challenges and knows they have a supportive leader to back them up when needed.
Experience
Manager Services - Enterprise Delivery North America
Apr 2022 — Present · St Petersburg, FL, US
I lead a proficient group responsible for routing cases for support and services. Our team is the frontline in managing customer escalations, ensuring each case is addressed promptly and effectively. We have played a pivotal role during the company\'s major transition to AWS, adeptly handling a high volume of customer escalations.My commitment to professional excellence was recently underscored by completing an MBA program in 2023, followed by nomination and acceptance into an elite company program designed for catalysts—a program that recognizes and invests in burgeoning talent. This honor highlights my dedication to continuous learning and the company\'s confidence in my potential to shape and lead within the industry.
Education
WSU Carson College of Business
Master of Business Administration - MBA, Finance, General
Washington State University
Master's Degree, Business Administration and Management, General
Southern New Hampshire University
Bachelor's Degree, Business Administration and Management, General
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