Jamie Yoder
- Role
- Customer Support Specialist at point.me
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
Experience
Customer Support Specialist
Dec 2024 — Present
Co-developed the Voice of the Customer program, translating customer pain points into actionable insights for leadership to drive product and service improvements• Represented the company in online communities, supporting customer engagement and fostering brand presence• Managed HubSpot inbox; created streamlined templates to improve team efficiency and response consistency• Provided 1:1 support to teammates on new processes and workflows, helping ensure smooth adoption and consistent execution across the team• Led Premium Membership Consultations and Welcome Calls to educate prospective and new customers on membership benefits and platform offerings, empowering informed decisions and supporting sales growth
Education
California State University, Fullerton
Bachelor of Science - BS, Human Services, General
2010 — 2017
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