Jamie Long
Software Support Analyst @Macro 4
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WORK HISTORY
Software Support Analyst @Macro 4
West Sussex, GB
Working within a small team of 3 local Support Analysts (and a larger global team within global timezones) within a company that provides support externally to IBM Clients for their parent company (Unicom)’s Software (Called Content Manager OnDemand, Content Manager Enterprise Edition and also IBM Infosphere Optim Server), externally via Phone or Email support.
EDUCATION
Crawley College of Technology
BTEC Diploma, Computer Studies
Thomas Bennet Community College
Numerous CSE's/O'levels, CSE/O'Level
SKILLS
ABOUT JAMIE LONG
An enthusiastic, team player with a passion for delivering professional IT service with extensive support experience. I am competent in application support, database support, data analysis, various Retail CRM technologies, SQL Server and automation of data with ETL.I run the latest Windows based workstation environment in my home office, am passionate about Technology and can quickly adapt to support remote working for myself and colleagues.
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