Jamie Hein
Associate Director, Talent Acquisition Service Delivery @UnitedHealth Group
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WORK HISTORY
Associate Director, Talent Acquisition Service Delivery @UnitedHealth Group
Manage team of TA Service Advisors responsible for posting positions and interview set-ups for the enterprise. Set performance objectives, monitor work production and maintain consistent and timely delivery of service. Utilize weekly and quarterly metrics to manage productivity and team workloads and also identify trends and identify opportunities for improvement in TA Service Delivery programs and services. Work on a daily basis to manage TA Services capacity to maximize productivity and process efficiencies. Utilize tools and technology to conduct production audits to ensure consistent customer experience, service level agreement adherence and opportunities for improvement.
EDUCATION
University of St. Thomas
Master of Business Administration (MBA), Human Resources
St. Cloud State University
Bachelor of Science, Human Resources
SKILLS
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