Jamie Baker
SENIOR TECHNICAL SUPPORT LEADER | Thriving at the intersection of Technology, People and Process
- Role
- Director of Global Technical Support at Spectro Cloud
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jamie Baker
Your business success is driven by your customers\' success. I thrive at the intersection of Technology, Process and People, building highly technical teams that focus on customer success and customer retention. I\'m passionate about developing the people on my teams and using data to drive efficient, scalable processes. Whether my teams are writing code, manning call centers or managing infrastructure, I understand the business problems we are trying to solve and drive a strategy to solve them efficiently.Agile Development | Customer Management | Team Building | Technical Support | Customer SuccessRemote Management | Data-Driven Process Development | Product Quality | IT Management | Knowledge Management | Employee DevelopmentIf you\'re looking for someone to build a thriving customer support organization for your growing software business, I\'m excited to help!Open to discussing current opportunities, contact me at j••••@jamiehbaker.com
Experience
Director of Global Technical Support
Aug 2025 — Present
Skills
- Hyper-V
- Terminal Services
- Applications Delivery
- Terminal Server
- App-V
- Vmware
- Server Architecture
- Virtualization
- High Availability
- Xen
- Storage
- Domain Name System (Dns)
- Technical Support
- Vmware Infrastructure
- Cloud Computing
- Servers
- Microsoft Technologies
- Vsphere
- Application Virtualization
- Vmware Esx
- Citrix
- Vdi
- Netscaler
- Microsoft Products
- Group Policy
- Powershell
- San
- Team Management
- Dns
- Vmware Vsphere
- Citrix Metaframe
- Active Directory
- Windows Server
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