Jamie G.

About Jamie G.

Engineering leader and solution architect with 15+ years of experience designing and delivering scalable SaaS, broadband, healthcare, lending, ecommerce, and enterprise platforms supporting millions in annual revenue and large, distributed customer bases. Proven ability to lead multi-team organizations, modernize legacy systems, and apply AI to improve developer productivity, system reliability, customer conversion, and revenue-critical workflows. Trusted partner to product, operations, sales, and executive leadership in regulated and high-availability environments.

Experience

1. Senior Director of Software Engineering Solution Architect

   Powercode

   Apr 2024 — Present

   Driving delivery execution, platform modernization, and cross-functional alignment across teams, while championing AI-driven development approaches to accelerate team productivity and deliver differentiated capabilities.• Led Agile teams, establishing a predictable two-week delivery cadence supporting roadmap features, defect reduction, and customer onboarding tied to recurring subscription revenue.• Increased delivery throughput while reducing work-in-progress by 30–40% through flow optimization, prioritization discipline, and clear operating principles.• Defined team vision, core values, and execution standards, improving accountability and delivery reliability across teams.• Unblocked a major platform upgrade stalled for multiple years, enabling future customer growth and expanded service offerings, while restoring confidence in release processes and enabling frequent, lower-risk releases.• Reduced production defects and customer-reported issues by 40% across billing, onboarding, and network management workflows.• Implemented automated testing in partnership with a QA consultant, expanding coverage of critical workflows and reducing regression defects.• Directed integration with Tarana Wireless, enabling expanded broadband capabilities and interoperability.• Designed and delivered a streamlined customer registration solution, reducing time-to-signup by 50% and increasing conversion from prospect to paying customer.• Led delivery of Broadband Consumer Label functionality, meeting regulatory deadlines with zero compliance findings and protecting revenue continuity.• Championed AI-driven development approach across Powercode, BSS/OSS platform and Powerlink, an enterprise network monitoring platform supporting thousands of endpoints.• Designed and developed an AI/ML-driven fiber-mapping prototype that reduced network design effort from months to hours, accelerating revenue-generating fiber network expansion.

Education

• University of Oxford

  MSc, Software Engineering

  2006 — 2009

• Hodges University

  BS, Computer Information Technology

  2000 — 2004