Jamie D.
Senior Operations Executive | Driving Strategic Growth, Operational Excellence & Scalable Systems | Lean Six Sigma Executive Leader
- Role
- Director of Operations at Hausch And Company
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Jamie D.
A strategic and results-driven operations leader with 18+ years of experience delivering measurable impact in high-growth and complex organizations. I build operational frameworks that transform vision into execution — balancing scalable systems, people-first culture, and disciplined performance management.I am passionate about:• Strategic operational transformation — aligning cross-functional teams with measurable outcomes• Process design and systems optimization — leveraging Lean Six Sigma and data to improve performance• Organizational scalability — building repeatable, scalable processes to support growth• Operational leadership & stakeholder alignment — bridging strategy, execution, and financial outcomesI thrive in environments where leadership demands both analytical rigor and human-centered decision-making.Seeking executive leadership roles (VP Operations / COO) where I can shape operational strategy and accelerate sustainable growth.Key strengths include:• Operational strategy & execution• P&L ownership & resource optimization• Change management & process governance• Cross-functional leadership• High-performing team development• Risk, compliance & quality systems
Experience
Director of Operations
Jun 2021 — Present · Elgin, IL, US
Lead operational strategy to support organizational growth, improving efficiency and profitability while scaling service delivery.• Designed and implemented cross-departmental operational frameworks that reduced cycle times and enhanced throughput.• Partner with executive leadership to align operations with strategic business goals and financial priorities.• Oversaw process improvement initiatives leveraging Lean Six Sigma to reduce waste and support data-driven decisions.• Built and coached high-performing operations teams, improving talent retention and elevating performance standards.• Managed key vendor and partner relationships to optimize costs and strengthen supply/delivery reliability.Key Achievements:• Drove a 30%+ increase in operational productivity through process redesign and team restructuring.• Spearheaded implementation of enterprise-wide performance dashboards to track KPIs and elevate decision quality.• Championed cross-functional operational risk frameworks that improved compliance and reduced service defects.
Education
The Chicago School
Master’s Degree, Organizational Leadership Psychology
Purdue University
Bachelor’s Degree, Psychology
Skills
- Social Networking
- Powerpoint
- Time Management
- Organizational Development
- Staff Development
- Claim Investigation
- Social Media
- Workers Compensation
- Organizational Leadership
- Nonprofits
- Lean Applications
- Non-Profits
- Customer Relations
- Teamwork
- Risk Management
- Spss
- Customer Service
- Litigation Management
- Counseling
- Insurance
- Supervisory Skills
- Problem Solving
- Conflict Resolution
- Lean Facilitation
- Mentoring
- Employee Engagement
- Six Sigma
- Marketing
- Performance Management
- Lean Management
- Microsoft Office
- Employee Relations
- Claims Management
- Team Building
- Management
- Leadership Development
- Training
- Word
- Change Management
- Claim
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