Jamie Dickinson

Team Manager Customer Experience @Causeway Technologies

Plymouth, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Team Manager Customer Experience @Causeway Technologies

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Gerrards Cross, GB

In my role at Causeway Technologies, I lead the Customer Experience team, focusing on optimizing customer support and delivering exceptional value through our innovative CausewayOne platform. I work closely with my team and the leadership to ensure our solutions meet the needs of the Highways and Construction Industry, fostering a culture of excellence and collaboration alongside working on projects and internal efficiencies within the business.

EDUCATION

2000 — 2004

Coventry University

2:2, BA Business Management

1995 — 2000

Gordonstoun School

Levels, Geography Physics & Economics

SKILLS

Change ManagementNew Business DevelopmentBusiness DevelopmentContract NegotiationKey Account ManagementTrainingOperations ManagementOutsourcingAccount ManagementLeadershipManagementSales ManagementCustomer SatisfactionNegotiationLeadership DevelopmentTender ManagementProcurementRecruitingPerformance ManagementSalesProject PlanningKey Account DevelopmentFacilities ManagementContract ManagementBudgets

ABOUT JAMIE DICKINSON

As an experienced Customer Success and Account Manager with over 10 years of experience in corporate and public sectors I collaborate with clients to identify their operational challenges and implement bespoke strategies to solve these. Causeway Technologies empowers public and commercial organizations by delivering cutting-edge SaaS solutions for asset management, workforce optimization, and financial workflows. My role involves partnering with ICT and operational teams to ensure seamless software adoption, enabling data-driven decision-making through platforms such as Alloy, Horizons, and Mayrise. I specialize in fostering customer relationships, driving account expansion, and guiding organizations through complex digital transitions. My dedication to customer success is rooted in a commitment to innovation and operational excellence by leveraging my skills in enterprise software and strategic partnerships, I aim to support organizations in achieving long-term efficiency and value creation.

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