Jamie Daniels
Principal Customer Success at LexisNexis Risk Solutions - Helping Clients Mitigate Risk and Grow Their Customer Base
- Role
- Principal Customer Success Manager at LexisNexis Risk Solutions
- Location
- Bozeman, MT, US
- LinkedIn followers
- 500 followers
About Jamie Daniels
My unique business sense, ability to see trends and opportunities, and creative, outside…
Experience
Principal Customer Success Manager
Nov 2023 — Present · Bozeman, MT, US
At LexisNexis Risk Solutions, I excel as a Client Success Manager, dedicated to nurturing strong relationships with strategic clients. My focus lies in providing exceptional product support, advocating for clients, and ensuring an outstanding user experience. Through adept project management and a consultative approach, I address client needs, optimize interactions, and identify opportunities for growth.In this role, I engage with clients to address performance inquiries, guaranteeing maximum ROI. I proactively manage client communications, swiftly resolving service issues by collaborating with internal teams. Additionally, I spearhead change initiatives within the team and foster collaboration across departments, while also ensuring robust account health insights and driving targeted engagement strategies for positive client experiences.My collaboration with the product team enhances my expertise in specific solutions, enabling me to serve as a knowledgeable resource on trends, performance, and configurations. I consistently strive for operational excellence by identifying performance enhancements, ensuring continuous improvement in production outcomes.
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