Jamie Baker
Group Head of Project Management @Snap Analytics
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WORK HISTORY
Group Head of Project Management @Snap Analytics
City Of Bristol, GB
EDUCATION
Watford College
BTEC National Diploma in Computer Science
University of Kent
Management Science with Computing, Management Science
SKILLS
ABOUT JAMIE BAKER
An accomplished product and project management leader, solutions consultant, industry recognised subject matter expert, with a proven track record delivering enterprise on-premise and SaaS projects, products and solutions across IT infrastructure and Data Integration markets. I am an accomplished and experienced public speaker and trainer and have presented at global IT conferences on ETL/ELT, capacity management, digital transformation and ITIL/ITSM processes.My key strengths are: • I set the strategy and define product roadmaps based on an effective prioritisation processes, project and release management • I am passionate in providing a superior customer experience, problem solving and the “whys” behind ideas and solutions, underpinned with a deep technical and product/domain knowledge• I establish and work as an integral part of a strong agile scrum development teamsMy achievements are:• Delivered Matlilion’s first full and hybrid SaaS product to market on time and within budget, exceeding new logos +15 and ARR targets of >$500K within the first 6 months• I was a key contributor within the largest Capacity Management product segment deal >$4M, and helped drive highest new product sales and revenue totalling >$7M• I helped engineer product segment growth by >40% from 2017 to 2018, through new product initiatives and domain expertise• I successfully executed numerous ITIL process gap analysis engagements, that accelerated the reduction in cost spend, through optimisation and automating manual processesMy expertise includes:• I deliver customer use case focused enterprise on-premise and SaaS platform projects, products and solutions to a global customer base• I am obsessed and take pride in customer relationship building and cultivating, focussing on customer success and preventing churn• I have delivered a wide range of projects specialising in IT Service Management (ITSM) identifying key gaps, improving service levels, mitigating risk and optimising assurance and governance processes providing significant cost savings and impact avoidance• I am an innovator through design, development and launch of a new SaaS products• I pioneered the design and development of a new predictive analytics and machine learning Splunk application• ITIL Capacity Management SME with experience in ITSM, ITOA and DevOps and AIOpsMatillion ETL and Data Productivity Cloud CertifiedCertified Scrum Product OwnerPMP Master Project ManagementITIL Capacity Management Practitioner
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