Jamie Williams

About Jamie Williams

I have more than 20 years of combined experience in external and internal audit, and management, spanning several industries including health insurance, banking, retail, and technology. This includes traditional audit functions as well as compliance-based audits on behalf of regulatory agencies and associations. My core competencies and capabilities include risk assessments, internal controls, issue validation and remediation, vendor management, teambuilding, coaching, and personnel supervision. I am also a subject matter expert in National Provider Manager, a system that manages provider data and contracts. I have developed and implemented business processes, data analytics, and system configuration changes to improve quality, cost effectiveness, and regulatory compliance.

Experience

1. Compliance Analyst

   Mpa

   Oct 2025 — Present · US

   Skilled in investigating and resolving compliance issues, complaints, and inquiries from internal teams, customers, and carriers.Key responsibilities include: • Conducting internal audits and monitoring to ensure adherence to regulations, company policies, and codes of conduct. • Managing compliance documentation and filing of marketing materials in HPMS. • Developing, updating, and maintaining compliance tracking systems, including complaints and investigation outcomes. • Leading agent coaching and training to reinforce compliance standards. • Initiating and remediating corrective action plans when needed.

Education

• Pfeiffer University

  BA, Criminal Justice

Skills

• Customer Service
• Insurance
• Healthcare Management
• Provider Relations
• Software Documentation
• Training
• Analysis
• Medicaid
• Hipaa
• Health Insurance
• Employee Benefits
• Process Improvement
• Outlook
• Business Analysis
• Healthcare Information Technology
• Call Centers
• Healthcare
• Medicare
• Management
• Team Building