Jamie Wagner
- Role
- Sr Csm Mid-market Enterprise at Klaviyo
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Sr Csm Mid-market Enterprise
Aug 2023 — Present
I take a proactive approach to make sure customers are in a great position to succeed and are extremely happy with the product. •I partner with other cross-functional team members to translate business problems and needs into product requirements to support new solutions for customers. •I ensure customers get the most value from the platform and increase adoption by establishing relationships within all levels of the organization from Executive Sponsors to Day to Day contacts. •I provide action oriented approaches and utilize problem solving skills in order to create loyal platform advocates within my book of business. •Identify client challenges and risk areas, develop solutions, and review standard processes proactively to avoid churn •Always looking to learn and meet new people.
Skills
- Sales
- Team-Oriented
- Customer Satisfaction
- Salesforce.com
- Social Skills
- Team Building
- Management
- Customer Retention
- Highly Reliable
- Result Oriented
- Problem Solving
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