Jamie Walsh Sima

Enterprise Senior Customer Success Manager | Enhancing Customer Engagement & Adoption

Role
Senior Customer Success Manager, Key Accounts at Sprout Social, Inc.
Location
Chicago, IL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jamie Walsh Sima

Dynamic and revenue-obsessed Senior Customer Success Manager known for turning customer relationships into long-term, high-growth partnerships. I blend sharp data instincts with polished executive storytelling to defend value, expand accounts, and consistently deliver top-tier retention results. A natural social strategist with a knack for reading the room, influencing stakeholders, and navigating complex portfolios with calm precision. Trusted as a go-to leader for renewal strategy, cross-functional alignment, and elevating the customer experience—while keeping performance high, churn low, and opportunities flowing.

Experience

  1. Senior Customer Success Manager, Key Accounts

    Sprout Social, Inc.

    Feb 2025 — Present

Education

  • University of Iowa

    Bachelor of Arts (B.A.)

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Jamie Walsh Sima — Senior Customer Success Manager, Key Accounts at Sprout Social, Inc. in Chicago, IL, US | Unifers