Jamie Schwantes

Experience

1. Director of Operations

   Redrock Software

   Sep 2025 — Present · Las Vegas, NV, US

   As Director of Operations at RedRock Software, I lead cross-functional teams to drive operational excellence, scalability, and customer success for a rapidly growing hospitality technology company. RedRock Software delivers modern, cloud-based Source-to-Pay solutions for the gaming and hospitality industry - from procurement and inventory control to recipe management, capital projects, and AP automation.Key Responsibilities and Focus Areas:Operational Strategy & Leadership: Develop and execute strategies that align with company objectives optimizing workflows across departments.Cross-Functional Collaboration: Partner with Sales, Marketing, Product, and Customer Success teams to align operational processes with client and business needs, ensuring smooth implementation and support.Team Development: Lead, coach, and empower the operations team through mentorship, performance management, and targeted training programs to foster a culture of accountability and growth.Data-Driven Decision Making: Utilize analytics and reporting to identify bottlenecks, track key metrics, and recommend efficiency improvements and cost-savings opportunities.Client-Facing Operations: Collaborate directly with customers to ensure operational excellence, resolve issues, and help clients maximize the value of RedRock’s software and managed-services solutions.Continuous Improvement: Champion innovation by refining SOPs, introducing scalable systems, and driving continuous improvement initiatives to support company growth and enhance customer experience.

Education

• Gibbs College

  Bachelor of Applied Science - BASc, Business Administration and Management, General

  2001 — 2005

Skills

• Customer Service
• Sales Management
• Purchasing
• Event Planning
• Operations Management
• Sales
• Trade Shows
• Account Management
• Inventory Management