Jamie Schiffner
Manager, Implementations @Procurify
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WORK HISTORY
Manager, Implementations @Procurify
Leads a team of 6 Implementation Managers delivering SaaS onboarding for SMB, mid-market, and enterprise clients. Reduced customer time-to-value by 31% by launching structured implementation packages and streamlining onboarding processes.Drive strategic planning, capacity modeling, and KPI development to scale team performance and ensure predictable delivery. Partner cross-functionally with Sales, Customer Success, Product, and Support to improve handoffs, optimize implementations, and incorporate customer insights into product roadmap priorities.
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Tourism and Travel Services Management
SKILLS
ABOUT JAMIE SCHIFFNER
Customer-obsessed Implementation Leader with 15+ years of experience delivering SaaS implementations across SMB, mid-market, and enterprise organizations. I build and coach high-performing teams while designing scalable onboarding processes that accelerate time-to-value and drive strong product adoption. I lead with a focus on clear goals, measurable outcomes, and KPI-driven execution, consistently aligning implementation performance to business objectives. My approach combines data-driven planning, disciplined project management, and continuous process improvement to deliver predictable, impactful results for both customers and the organization. I’m passionate about strengthening cross-functional collaboration, optimizing onboarding frameworks, and creating environments where teams feel supported, accountable, and empowered to succeed.
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