Jamie Rowles

WORK HISTORY

EDUCATION

ABOUT JAMIE ROWLES

With over 10 years of experience in customer service, I am passionate about creating and delivering high-quality training programs that enhance the skills and knowledge of the customer service team at Frasers Group. I have a CIPD Level 3 Foundation Certificate in Human Resource Practice and a BA (Hons) in Primary Education, which equip me with the theoretical and practical foundations of learning and development. I am motivated by the mission and culture of Frasers Group, which is to provide exceptional service and products to our customers across various brands and markets. I bring diverse perspectives and experiences to the team, as I have worked with different facias, channels, and stakeholders within the company and beyond.In my current role as a Customer Service Training Coordinator, I work with key stakeholders within the department and the wider business to design and deliver training to members of the customer service team. Some of my key achievements include designing and implementing new training material for UK and international training partners, rolling out a new credit product to over 500 learners in 12 months, and onboarding over 300 employees from acquired businesses into Frasers Group systems and processes. I use my skills in customer service training, onboarding, customer service, and communication to ensure that the training programs are effective, engaging, and aligned with the company\'s standards and objectives.