Jamie Rossiter
Director of Client Services @Promotional Images, Inc
Signup · Get unlimited contacts
WORK HISTORY
Director of Client Services @Promotional Images, Inc
US
Oversee daily completion of order processing and customer service resolutions for multiple $1M+ accounts. Assist sales team with proposals, quotes and order writingAssist in the hiring process by reviewing applicants and conducting interviews.Onboard new employees. Created an onboarding schedule and program, along with an online training program. Created an online platform for continuous training and reference information for employees.Help with creating and maintaining webstores along multiple platforms. Organize team building activities- book club, happy hours, football leagueAttend vendor meetings and distribute information to the team. Firm understanding of the promotional products industry and connection between client, supplier, and distributor roles.
EDUCATION
Niagara County Community College
Associates in applied science, Surgical technology
ABOUT JAMIE ROSSITER
I love to make people happy.There is nothing more rewarding than making someone genuinely laugh. I love to solve problems. Sudoku, a customer service issue, the world’s problems. I’m a SMART action plan master. I love to shop.I can’t resist a good color blocking display. Give me one in every color (AND a great deal!) I was literally born to be in customer service roles! In my role as a retail manager, I focused my energy on hiring, training and retention within my team. I became a top leader in employee development and have been a district trainer for onboarding new managers as well. Leading by example is very important to me and there is no job too big or too small for anyone on the team. I grew into my role as Director of Client Services at Promotional Images by starting as a Customer Service Representative and learned more about the promotional products industry by helping generate sales as well. I have a diverse role within the company and continue to train, develop and lead the CSR team from onboarding through difficult project management. I believe that a customer centric approach works best. Having the customer\'s wants and needs as the first priority, gains trust and allows for overall satisfaction from the customer, as well as the employee. As a customer service professional, it is important to me that my clients always feel appreciated and confident in me and my team. “Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney\"A problem is a chance for you to do your best.\"-Duke Ellington
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.