Jamie Petersen
Team Lead @Banner Health
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WORK HISTORY
Team Lead @Banner Health
Mesa, AZ, US
Responsible for collaborating with multiple clients and schedules while overseeing a team of 14, improving customer service, hiring and on-boarding new hires, and coaching team development. Track and improve KPI’s to monitor the effectiveness of business outcomes and their impact on client experience to promote growth, brand integrity, and physician relations. Strategize with business development to market and grow business by increasing referral sources by 3 per month and increasing volumes to 10 new patients per day. Manage diverse clinical stakeholders and regularly provide consultative services, communications, and education to facilitate program development and the seamless execution of account plans. Generate 10% above budget projections and drive ~35% revenue growth within 6 months. Accelerated transition of 50% of patients to telehealth within the first 30 days of COVID-19 to maintain continuity of care; continue to provide telehealth services for multiple diagnoses. Facilitate corporate development in the joint venture between Banner Health and Select Medical by serving on the leadership team to foster internal problem solving and streamline operations and solution delivery across regional and national markets. Drive business development and organizational change by reviewing procedures, collaborating with cross-functional teams, recommending strategy and process improvements, and orchestrating implementation. Formulate and implement comprehensive action plans based on detailed reviews of financial reports and customer satisfaction and retention scores to drive revenue and profit maximization.Diagnose and treat various speech-language and feeding/swallowing conditions in inpatient (NICU/PICU/Pediatrics) and outpatient settings, including dysphagia and feeding disorders, communication and language disorders, articulation/phonology disorders, Apraxia, and dysfluency. Complete inpatient and outpatient Modified Barium Swallow Studies.
EDUCATION
Indiana University Bloomington
Master of Arts (M.A.)
Indiana University Bloomington
Bachelor of Arts (B.A.)
ABOUT JAMIE PETERSEN
With 19 years of experience in the healthcare industry, I am a passionate and driven leader who strives to deliver exceptional customer experience, operational efficiency, and business growth. As a Team Lead at Banner Health, I develop a team of therapists who support diverse stakeholders in achieving their goals and improving their outcomes.I hold a Certificate of Clinical Competence in Speech-Language Pathology and a Certified Associate in Project Management (CAPM), which demonstrate my dual expertise in clinical and operational domains. I leverage my skills in team coaching, stakeholder relations, and process improvement to collaborate effectively with internal and external partners, drive revenue growth, and facilitate organizational change. I am also adept at tracking and analyzing key performance indicators, formulating and implementing action plans, and reviewing and recommending strategy and process improvements.
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