Jamie Oneal

About Jamie Oneal

A results-oriented professional with extensive experience in management, finance, and…

Experience

1. Logistics Data and Training Coordinator - Customer Service Specialist

   Nice Group

   Oct 2014 — Present

   Acted as a liaison between Nortek, the third party logistic company, and the customer.•Assured that the there was a consistent workflow between wave planning and order filling.•Coordinated all outbound sales orders to insure they went out in a timely manner as well as with the utmost quality standards by the customer request. •Managed all customer service inquiries and insured they were being responded to and resolved in a timely and accurate manner. •Planned the daily workload based on inbound forecast and outbound volume by utilizing the workforce to meet SLA. •Ensured that employees adhere to daily productivity reasonable expectations. •Encouraged and enforced 5S and safety standards.•Responsible for driving shipping improvements which resulted in reaching a 99% same day shipping rate for all domestic, LTL, and small parcel shipments in less than 3 months. •Responsible for inventory management and assisting in the coordination and execution of annual physical inventories. •Focused on my expertise in leading functions, developing quality assurance programs and policies, and implementing Total Quality Management principles. •I have recently educated myself to encompassing Lean Six Sigma methodologies, change management, optimizing process efficiency, maximizing team effectiveness, and calculating costs of poor quality.•Implemented a Warehouse Management System to increase productivity of day-to-day warehousing operations. •Developed training program to ensure efficiency in warehouse operations by utilization of technology and optimal product placement and operations. •Completed and analyzed the KPI/Bowler reports for upper management on a weekly basis.• Assisted with the system cutover into Manhattan SCALE by UAT testing, training of personnel, and risk assessments and mitigation. •Worked directly with the inventory management to solve missing inventory issues, and filled in when ever needed to assist in the solutions of all inventory issues.

Skills

• Accounting
• Communication Skills
• Human Resources
• Payroll
• Microsoft Office
• Sales
• Team Leadership
• Forecasting
• Recruiting
• Management
• Team Building
• Business Professional
• High Integrity
• Account Management
• Troubleshooting
• Flexible
• Budgets
• Highly Organized & Strong Analytical Abilities
• Result Oriented
• Strategic Planning
• Project Management
• Problem Solving
• Customer Service
• Operations Management
• Marketing
• Sales Management
• Interviews
• Access
• Intependent Worker
• Leadership
• Troubleshooter
• Inventory Management
• Integrity
• Process Improvement
• Versatile
• Logistics
• Training
• Stratigic Thinker
• New Business Development
• Microsoft Excel