Jamie Moran

Director, Salesforce Optimization @Bryan University

Tempe, AZ, US

Define and lead the Salesforce product roadmap in partnership with executive leadership, aligning platform strategy to organizational priorities across Admissions, Finance, and Student Support- Serve as Product Manager driving cross-functional alignment, backlog prioritization, and delivery in a matrixed environment- Led migration of Admissions from Salesforce Small Business to Education Cloud, improving scalability and aligning to long-term platform strategy- Directed integration with an external call center and implemented a custom lead distribution engine, improving speed-to-lead and workflow efficiency- Led vendor selection through RFP process and manage ongoing vendor relationships to ensure performance, quality, and alignment with business goals- Conducted a full Salesforce audit, resolving defects and establishing a prioritized roadmap of enhancements- Translate business needs into user stories and lead end-to-end delivery, including UAT, testing, and production deployment- Standardized change management processes, including training and release communications, to support adoption and successful rollout of new capabilities.

University of South Florida

MEd

University of South Florida

BS