Jamie Moen

About Jamie Moen

I am an accomplished and results-driven executive with a proven record of steering complex organizations through transformative growth, operational restructuring, and financial turnaround. My leadership philosophy centers on driving enterprise-wide strategies that strengthen performance, enhance organizational agility, and ensure long-term sustainability.With a focus on aligning mission, people, and performance, I specialize in designing and executing initiatives that improve operational efficiency, elevate service quality, and promote a culture of accountability and innovation. I take a strategic and analytical approach to decision-making, ensuring that every initiative contributes meaningfully to both short- and long-term goals.Over the course of my career, I have successfully led organizational transformations that redefined structures, optimized processes, and advanced workforce engagement. I take pride in building cohesive, high-performing teams and empowering leaders to deliver measurable, enduring results.Recognized as a strategic operator and catalyst for change, I am committed to creating environments where innovation thrives, performance excels, and organizational excellence becomes the standard. Let’s connect!

Experience

1. Chief Operating Officer

   Agrace

   Jan 2024 — Present · US

   As a senior leader within a $100M+ nonprofit healthcare organization, I oversee enterprise-wide operations spanning community hospice, inpatient care, palliative medicine, personal care, adult day services, and a dedicated DME division. I lead a team of 700+ professionals who deliver compassionate, high-quality care to more than 1,900 patients daily.My focus is on driving operational excellence, expanding access to care, and ensuring financial sustainability. I take pride in aligning strategy, culture, and performance to strengthen outcomes, enhance patient and family experiences, and meet the evolving health needs of our communities.Below are my key accomplishments that I delivered:• Designed and executed a homecare operating model transformation across multi-site operations in 20 counties, impacting 500+ staff and driving measurable gains in retention, workforce engagement, and patient satisfaction indicators.• Delivered 8.4% year-over-year growth in hospice census through operational optimization and market development strategies.• Achieved significant financial improvements in inpatient hospice and palliative care service lines through process redesign and margin management.• Directed organizational expansion into two new regional markets in 2025, broadening reach and positioning Agrace for continued growth.

Education

• University of Iowa

  Bachelor of Arts - BA, Sociology and Business Administration

  1994 — 1998

• Central

  High School/Secondary Diplomas and Certificates

  1994 — 1998

• The University of Iowa Tippie College of Business

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2012 — 2014

Skills

• Process Improvement
• Healthcare
• Hipaa
• Healthcare Information Technology
• Hospitals
• Microsoft Excel
• Healthcare Management
• Leadership
• Emr
• Training
• Project Management
• Public Speaking
• Marketing Communications
• Social Media
• Visio
• Performance Improvement
• Customer Service
• Software Documentation
• Business Analysis
• Data Analysis
• Microsoft Word
• Revenue Cycle
• Team Leadership
• Powerpoint
• Time Management
• Team Building
• Analysis
• Hospital
• Healthcare Industry
• Healthcare Reimbursement
• Quality Improvement
• Medical Billing
• Project
• Medicare
• Medical Terminology
• Informatics
• Nonprofits
• Sales
• Program Management
• Budget Management