Jamie Martin
Experienced Manager with focus on Support, Training and Quality Assurance.
- Role
- Head of Customer Support at Curate
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jamie Martin
I am based north of Atlanta and I have 18+ years experience working within Customer…
Experience
Head of Customer Support
Mar 2024 — Present · Atlanta, GA, US
As Head of Support at Curate, I lead the strategy, execution, and continuous improvement of our global customer support operations. My role involves overseeing day-to-day support activities, managing and mentoring a distributed team, and ensuring we consistently deliver timely, empathetic, and effective service to our florist and catering clients. I collaborate cross-functionally with Product, Engineering, and Customer Success to advocate for the voice of the customer and improve the overall user experience. I also develop and track key performance indicators (KPIs), build scalable onboarding and training programs, and implement tools—including AI-driven solutions—to enhance team efficiency and service quality.
Education
Coosa Valley Tech
Networking Specialist, Computer Technology
2003 — 2006
Skills
- Program Management
- Java
- Vpn
- Team Leadership
- Troubleshooting
- Html
- Project Planning
- Telecommunications
- Php
- Customer Service
- Powerpoint
- Voip
- Data Center
- Training
- Voice Over Ip (Voip)
- Technical Support
- Quality Assurance
- Call Centers
- Ip
- Integration
- Virtual Private Network (Vpn)
- Wireless
- Visio
- Management
- Public Address
- Cisco Technologies
- Leadership
- Networking
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