Jamie Malin
Manager, Customer Success at Everbridge @Everbridge
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WORK HISTORY
Manager, Customer Success at Everbridge @Everbridge
London, GB
xMatters is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness. Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide.
EDUCATION
University of Greenwich
Bsc (Hons), Multimedia Technology
ABOUT JAMIE MALIN
Working in technology for over 20 years, I thrive in a customer facing environment and have performed a variety of SaaS roles. Over the last ten years I have found my home working in Customer Success, as it\'s the perfect fit for me professionally. I am a passionate leader and advocate for the customer, and am always seeking to drive value for our users. Strongly motivated and organised with an adaptable approach to new challenges. I have a proven track record of delivering high quality results and building high performing teams. In turn my teams foster great partnerships with our customers that lead to consistently high levels of retention and growth.
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