Jamie Lebron
Pos Operations Manager @Loews Hotels & Co
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WORK HISTORY
Pos Operations Manager @Loews Hotels & Co
Orlando, FL, US
Lead regional Point-of-Sale (POS) operations across 11 hotel properties, ensuring system reliability, performance, and security for all Food & Beverage venues. • Manage and develop the POS Operations team, setting priorities, delegating initiatives, and driving performance against service level agreements. • Oversee enterprise POS administration including system configuration, menu management, pricing updates, and reporting accuracy. • Serve as escalation lead for complex POS incidents, coordinating resolution with corporate IT teams and technology vendors. • Partner with F&B Operations, Finance, IT, and Cybersecurity to ensure POS solutions align with operational and financial objectives. • Lead system upgrades, integrations, and technology initiatives across POS platforms and related hospitality systems. • Maintain compliance with PCI DSS standards and ensure proper documentation, audit trails, and system security protocols.
ABOUT JAMIE LEBRON
Hospitality technology leader specializing in enterprise POS systems, food & beverage operations, and multi-property hotel environments. I currently oversee POS operations across 11 Loews Hotels properties, ensuring reliable, secure, and scalable technology that supports high-volume hospitality venues.My background uniquely bridges hotel operations and IT. I transitioned from F&B Manager to hospitality technology leader, bringing operational insight to system strategy, implementations, and support. I’m known for leading successful technology rollouts, training teams, reducing escalations, and aligning IT solutions with real-world hospitality operations.Core Strengths• Enterprise POS management (Oracle Simphony Cloud, MICROS)• Multi-property technology rollouts (11 hotels, 300+ POS terminals)• POS implementations, upgrades, and system integrations• Database administration, menu configuration, and system performance monitoring• Staff training, mentoring, and POS adoption strategies• Cross-functional leadership with F&B Operations, Finance, and IT teams• Budget planning and operational technology strategyPassionate about using technology to improve hospitality operations, guest experience, and team efficiency.
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