Jamie Leavens
IT Operations Manager @Niagara Casinos
Signup · Get unlimited contacts
WORK HISTORY
IT Operations Manager @Niagara Casinos
Niagara Falls, ON, CA
As the IT Operations Manager, I oversee the Helpdesk (Tier 1) and Technical Services (Tier 2) staff to ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. I am also responsible for the timely completion of daily operations tasks that are defined in the Operations Department SOP’s. I also ensure that that all regulatory requirements are adhered to by the Operations Department with respect to gaming systems within the Casino.I am also responsible for the Incident, Problem, Change, Request Fulfillment and Knowledge Management processes for the IT department.
EDUCATION
Niagara College
College Diploma, Computer Programmer
Fleming College
College Diploma, International Trade - Pacific Export (Co-op)
SKILLS
ABOUT JAMIE LEAVENS
Experienced Information Technology Help Desk Manager with a demonstrated history of working in the gambling & casinos industry. Skilled in Service Desk Administration, Incident Management, Request Fulfillment, Problem Management, Knowledge Management, Service Catalog Design, Change Management, Technical Support, and Customer Satisfaction. Strong operations professional with a desire to continue learning and applying that knowledge to improve his team, his department and the overall operation of the company.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.