Jamie Leavens
Senior Manager- Training, Quality Assurance, and Customer Experience @Constellation
Missouri City, TX, US
EMAILS
j••••••••@constellation.com
MOBILE NUMBERS
+14•••••••92
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WORK HISTORY
May 2020 — Present
Senior Manager- Training, Quality Assurance, and Customer Experience @Constellation
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Manages internal Contact Center Trainers/QA specialists for Constellation and BGE Home. Supports Quality Assurance and Training processes for partner contact centers as well as the Customer Care communication processes. The team leverages customer insights to improve the customer experience as well updates and maintains agent training materials.
SKILLS
EditingProject ManagementBusiness Process ImprovementRegulatory RequirementsQuality AssuranceProcess ImprovementWritingPowerpointManagementAnalytical SkillsMs ProjectSales ProcessSiebelAnalysisSoftware DocumentationTraining DeliveryCoachingEdiTrainingEnergyBusiness ProcessBusiness AnalysisLeadershipChange ManagementTime ManagementCustomer Relationship Management (Crm)
ABOUT JAMIE LEAVENS
I am a customer focused management professional with superior communications skills.…
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