Jamie Hurst
Service Manager - Live Services @NHS England
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WORK HISTORY
Service Manager - Live Services @NHS England
Leeds, GB
EDUCATION
INFOSEC Training
Certificate in Information Security Management Principles
York College of Further Education
BTEC Higher National Certificate (HNC), Business & Finance
QA Training
ITIL Lifecycle Certificate in Continual Service Improvement
ITIL Foundation Certificate V3
ITIL Foundation Certificate V3
ITSM Zone
DevOps Foundation Certificate
QA Training
ITIL Practitioner Certificate
ITSM Zone
Certified Agile Service Manager
The Knowledge Academy
BCS Specialist Certificate in Service Level Management
QA Training
ITIL Lifecycle Certificate in Service Transition
York College of Further Education
London Chamber of Commerce, Business Administration and Management, General
QA Training
ITIL Lifecycle Certificate in Service Operations
BCS, The Chartered Institute for IT
BCS Specialist Certificate in Supplier Management
ABOUT JAMIE HURST
I\'m an experienced Service Manager/Major Incident Manager having worked in both the public and private sector in a range of industries including financial, confectionary, health care and gambling industry.I currently manage a team that supports the Service Management lifecycles for eRS (Electronic Referral Service) and EDDI (Emergency Department Digital Integration) services and have previously supported the NHS UK Website which is visited approximately 2 million times every single day.I have strong people focused skills and also have a wealth of experience in managing service desks & major incident management teams working closely with both internal and external support teams and suppliers.In addition, I have an abundance of experience in problem. change, release management, IT recruitment & continual service improvement activities for IT Services that currently underpin the NHS in England.
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