Jamie Hirshberg

About Jamie Hirshberg

With more than seven years of experience in customer success, account management and sales, I am passionate about helping clients achieve their goals and optimize their outcomes. As a Senior Customer Success Manager at Datadog, a leading cloud monitoring and security platform, I work with a diverse portfolio of customers to ensure their satisfaction, retention, and growth. I leverage my communication, sales operations, and relationship management skills to deliver value, provide support, and identify opportunities. Prior to joining Datadog, I was a Customer Success Manager at Onshape, a PTC Business, where I managed the onboarding, training, and renewal of cloud-based CAD users.I have strong skills in communication, sales operations, and customer success, and I am always eager to learn new technologies and trends in the cloud and SaaS space. I value teamwork, innovation, and customer-centricity, and I strive to deliver exceptional results and experiences to my clients and colleagues.

Experience

1. Senior Customer Success Manager - Key Accounts

   Datadog

   Mar 2025 — Present · Boston, MA, US

Education

• Michigan State University

  Bachelor of Arts degree, Hospitality Business

  2014 — 2018

Skills

• Food & Beverage
• Customer Service
• Powerpoint
• Microsoft Excel
• Retail Sales
• Management
• Leadership
• Event Planning
• Social Media
• Reserve
• Public Speaking
• Point of Sale (Pos) Systems
• Microsoft Office
• Sales
• Retail
• Microsoft Word