Jamie Hines
Customer Success & IT/Operations Leader | Turning Complex Health Tech Challenges into Scalable Systems, Teams, and Outcomes | SaaS Implementations & Program Management & Change Leadership
- Role
- Senior Manager Customer Success at Pulmonx Corporation
- Location
- Auburn, IN, US
- LinkedIn followers
- 500 followers
About Jamie Hines
I’m a Customer Success leader who builds teams, programs, and operational systems that actually scale. My career has been shaped by helping SaaS and health tech organizations grow with intention where customer outcomes, operational excellence, and revenue impact all move together.I’ve led Customer Success and Support teams through rapid growth, product evolution, and organizational change. What I love most is creating clarity where there isn’t any, coaching teams to do the best work of their careers, and building the foundations that drive retention, expansion, and long‑term customer value. I’m known for stepping into ambiguity, launching CS functions from the ground up, and turning complex problems into repeatable, measurable systems.Career Highlights- Built and scaled Customer Success organizations from zero to enterprise‑ready teams, creating onboarding, implementation, and adoption frameworks that became company standards- Coached and led cross‑functional teams to deliver 10 beta customer go‑lives in 9 months directly shaping and accelerating commercial launch readiness- Increased solution adoption by 307% by expanding patient installation capacity from 75 to 305- Designed and rolled out implementation guides, playbooks, and enablement programs used across the company as core operating models- Consistently exceeded customer satisfaction and service‑level expectations while running high‑volume support operations.I thrive in fast‑moving, remote‑first, and startup environments where ownership matters and customer empathy isn’t optional. I’m especially energized by health tech solutions that improve patient outcomes while driving meaningful business results.
Experience
Senior Manager Customer Success
Jan 2025 — Present · CA, US
Education
Indiana Wesleyan University
Master of Business Administration - MBA
2012 — 2014
Purdue University Fort Wayne
Bachelor of Science - BS, Health/Health Care Administration/Management
2007 — 2010
Purdue University Fort Wayne
Bachelor of Science - BS, Health/Health Care Administration/Management
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