Jamie Perkins Grogan

Intake Specialist Healthcare Operations & Authorization Support @The Nagler Group

Concord, NH, US

I support healthcare operations by managing the intake and processing of authorization requests with a strong focus on accuracy, efficiency, and patient impact. I serve as the first point of review for incoming submissions, ensuring all required information is complete, compliant, and ready for clinical evaluation—because delays in paperwork shouldn’t delay care.In this role, I work across multiple intake channels and systems to review, validate, and route requests appropriately. I’m known for my attention to detail, ability to spot missing or inconsistent information quickly, and my calm, methodical approach in fast-paced environments. I collaborate closely with internal teams and external provider offices to keep cases moving and turnaround times on track.I take pride in maintaining clear documentation, following HIPAA and compliance standards, and balancing speed with quality. My work directly supports timely patient access to care while reducing administrative friction for providers and clinical teams.At my core, I bring organization, accountability, and a patient-first mindset to every request I touch—because behind every case is a real person waiting for answers.

Baton Rouge School of Computers

Associates Degree, Computer Information Systems