Jamie Govea
Customer Success | Project Management | Operational Excellence | Process Improvement | Success Planning | Change Management | SaaS
- Role
- Senior Process Manager, Global Payment Network at Capital One
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jamie Govea
Hi, I\'m Jamie! I\'ve been in Customer Success for over 10 years, and I\'m passionate about helping my clients achieve their business goals.I love technology and take pride in having a deep understanding of my products and how to help my customers get the most value out of them. I enjoy mentoring and leading other Customer Success professionals to help them develop skills to achieve their goals as well.I\'m a highly motivated and results-oriented individual, and I\'m always looking for new ways to improve the customer experience. I have a Bachelor of Science focused in Leadership Studies from Texas A&M University - Gig\'em Aggies! Outside of work, I enjoy college football, spending time with my dogs, playing disc golf, shooting pool, pickleball, volunteering and most importantly growing the Kingdom.I also enjoy traveling to new places and experiencing different cultures (and food of course).Skills:•Success Planning •Mentorship •Problem Solving •SaaS Software•Consulting •Leadership •Communications •Sales Success•Training •Relationship Building •Public Speaking •Presentations•Project Management •Negotiation •Start-ups •Solution SellingIndustry experience :FintechSales Performance Management Software (SaaS)Cloud Computing Software / AI (SaaS)Ed-Tech (SaaS)Tax Consulting Plastics Distribution Telecom & IT
Experience
Senior Process Manager, Global Payment Network
May 2025 — Present · Houston, TX, US
Education
Texas A&M University
Bachelor of Science
Calallen High School
High School Diploma
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