Jamie Fetzer

WORK HISTORY

EDUCATION

ABOUT JAMIE FETZER

I thrive on transforming complex challenges into streamlined solutions that not only enhance operational efficiency but also elevate team performance. With over 11 years in program management across various industries like education technology and healthcare, I’ve had the privilege of leading cross-functional teams to achieve remarkable results. For instance, at Instacart, I spearheaded initiatives that saved the company $4.4 million while reducing customer contact handle time by 20%. It’s these kinds of achievements that fuel my passion for what I do.As Director of Program Management at Varsity Tutors, I support our Head of Government Relations by leveraging AI to drive efficiencies across the organization, ensure compliance with our MWBE partners, and create transparency into the organization. One of my proudest moments was establishing a cohesive update system that keeps leadership informed about all programs—it\'s all about attention to detail and ensuring everyone is aligned toward our goals.Before joining Varsity Tutors, I spent nearly four years at Instacart where I led high-impact strategic initiatives across twelve distinct teams within the Customer Experience organization. My journey began at athenahealth where I managed relationships with major national labs and developed training programs that significantly improved operational processes.If you’re interested in discussing program management strategies or exploring potential collaborations in operational efficiency and change management, feel free to reach out! Skills: Program Management | Change Management | Process Improvement | Cross-Functional Leadership | Data Analysis | AI Integration | Multicultural Relationship Building