Jamie Flax

VP, Product Manager, Business Banking Field Performance Reporting & Insights, at JPMorgan Chase & Co.

Role
VP, Product Manager, Business Banking Field Performance Reporting & Insights at JPMorganChase
Location
Delaware, OH, US
LinkedIn followers
500 followers

About Jamie Flax

Strategic and results-driven executive with over 20 years of progressive experience in product management, customer experience, marketing analytics, and data strategy across top-tier financial institutions and retail organizations. Currently serving as a Vice President, Product Manager at JPMorgan Chase, leading cross-functional teams to drive digital transformation and modernize Business Banking performance tools through data-driven product roadmaps, agile methodologies, and stakeholder alignment.Demonstrated success in delivering customer-centric strategies that improve scorecard reporting, new business development insights, and end-to-end user experience. Adept at translating complex data into actionable strategies, leading high-performing analytics teams, and enhancing marketing effectiveness through segmentation, campaign optimization, and channel performance analytics.

Experience

  1. VP, Product Manager, Business Banking Field Performance Reporting & Insights

    JPMorganChase

    Sep 2023 — Present · Columbus, OH, US

    Spearhead modernization of Business Banking performance tools, including field scorecards and business development dashboards, enhancing transparency, usability, and strategic alignment.• Own end-to-end product lifecycle: define vision, prioritize features, manage roadmap and backlog, and lead agile teams (tech, design customer experience, data & analytics, finance) to deliver high-impact digital solutions.• Translate user behavior and data insights into roadmap enhancements; partner with design and CX to optimize end-user journeys and product experience.• Streamlined collaboration across legal, risk, compliance, and governance stakeholders to ensure seamless product delivery and audit readiness.• Led continuous improvements in data operations, increasing reporting efficiency and business decision speed.

Education

  • Northwestern University - Kellogg School of Management

    Digital Marketing Strategies: Data, Automation, AI & Analytics

    2019 — 2020

  • The Ohio State University Fisher College of Business

    MBA, Marketing

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