Jamie Farrell
Financial Crime Investigations & Exits Manager @Shawbrook
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WORK HISTORY
Financial Crime Investigations & Exits Manager @Shawbrook
Lead the bank’s financial crime investigations and customer exits function within the first line of defence, with accountability for complex case resolution, governance, and people leadership across AML, fraud, sanctions, and modern slavery.Key responsibilities and impact.Lead and develop a multi-disciplinary team of six financial crime investigators, setting clear standards for quality, pace, and judgement across investigations.Oversee complex and high-risk financial crime investigations, ensuring outcomes are proportionate, legally sound, and defensible to senior management and regulators.Manage escalations through to resolution, including submissions to senior risk forums and committees, with clear recommendations supported by evidence.Own and oversee customer exits linked to confirmed financial crime, ensuring compliance with regulatory, conduct, and legal expectations.Act as a subject matter expert and trusted advisor to senior stakeholders on material financial crime risks, emerging threats, and investigation strategy.Maintain strong governance, MI, and audit trails, producing meaningful KRIs and KPIs for risk committees and executive oversight.Identify thematic risks and investigation trends, feeding into proactive risk mitigation and control improvements.Own first line investigation and escalation procedures, ensuring alignment with second line financial crime frameworks and regulatory standards.Drive continuous improvement across systems, data quality, and investigation controls to improve efficiency and control maturity.Act as a primary point of contact for law enforcement and external intelligence partners, supporting timely and well-governed engagement.Design and deliver targeted financial crime training and awareness to investigators and wider first line colleagues.
EDUCATION
University of Staffordshire
Master of Arts - MA, Terrorism, Crime and Global Security
University of Nottingham
BA(Hons), Theology/Theological Studies
ABOUT JAMIE FARRELL
With over a decade of hands-on experience in law enforcement and risk management, I bring a wealth of expertise to the realm of financial crime. Transitioning from a dynamic policing career, where I held both uniform and detective roles, I ventured into academia to enhance my knowledge and skills.My journey led me to Nottingham Trent University, where I course led Master\'s level studies. This academic pursuit demanded astute stakeholder management on both national and international fronts, practice-based knowledge in leadership, international law enforcement and fraud investigation, along with strict adherence to academic policies and practices.In my current role, I leverage my proficiency in investigation, risk management, stakeholder relations, and analytics to provide strategic advice in Anti-Money Laundering (AML), due diligence, and Know Your Customer (KYC) principles. I play a pivotal role in the financial crime operations team, acting as a point of contact and subject matter expert for intricate cases.Key Achievements:Published onboarding and in-life Customer Due Diligence (CDD) procedures adopted bank-wide.Designed and delivered bespoke risk training, elevating CDD Quality Assurance to over 95%.Conducted \'snapshot\' training sessions for over 600 internal stakeholders, garnering a 94% satisfaction rate.My commitment to excellence in financial crime prevention is evident through these achievements, and I am passionate about making a positive impact in this ever-evolving field.
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