Jamie Drysdale

Director @PwC

Edinburgh, GB

With over 25 years in advisory roles, my journey has led me to be a Director at PwC, where I lead our operations transformation practice in the insurance sector. At the core of my mission lies the commitment to support our clients drive superior experience and performance enabling delivery of their promises to the customer. In my current role, I\'ve focused on the future of operations / operating model; driving productivity with my clients in their operations - ways of working, process, automation and AI and high complexity / value managed services (complaints, root cause, customer outreach, remediation).

University of Sydney

MA, Master of Public Policy and Business

University of St Andrews

MA, Modern History