Jamie Dawson
UC Implementation Engineer at Continuant
- Role
- Implementation Engineer at Continuant
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Jamie Dawson
I am a seasoned UC Implementation Engineer with over 12 years of experience at Continuant. During my tenure, I have held roles such as NOC Engineer, Cisco Help Desk Engineer, and currently serve as a UC Deployment Engineer. Since 2016, I have been certified as a CCNP Collaboration professional and hold a Webex Professional certification, bringing a wealth of expertise to my team.Specializing in implementing UC solutions including CUCM, CUC, IMP, and Expressway C&E, I have played a pivotal role in upgrading and deploying UC systems for numerous clients. Over 6 years as an Implementation Engineer, I have successfully led projects to transition multiple hospitals to new phone systems, ensuring seamless communication for healthcare institutions.I am committed to delivering exceptional service and operational efficiency. Continuously staying abreast of the rapidly evolving Unified Communications landscape, I am driven by a passion for customer service and innovation. I am dedicated to advancing as a UC Implementation Engineer, consistently delivering impactful solutions across diverse industries.
Experience
Implementation Engineer
Aug 2016 — Present
Assisted Implementation of UC applications onto Servers. Set up basic services for UC servers to function. Perform upgrades for UC applications, CIMC and R/S devices
Education
Perry Technical Institute
Certificate, Information Technology
2010 — 2012
Skills
- Process Improvement
- Management
- Avaya Technologies
- Networking
- Customer Service
- Call Centers
- Database Administration
- Wireless
- Telephony
- Cisco Technologies
- Project Management
- Unified Communications
- Voip
- Microsoft Office
- Avaya
- Team Leadership
- Windows Server
- Voice Over Ip (Voip)
- Technical Support
- Cisco Systems Products
- Telecommunications
- Microsoft Excel
- Troubleshooting
- Software Documentation
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