Jamie Collins
Not Your Average IT Support, I’m Your Astounding IT Support Engineer
- Role
- Lab IT Services Engineer at Novartis
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Jamie Collins
Experienced Remote IT Support Specialist with a demonstrated history of working in the Various industries with focus in excellent customer service communication, Desktop Support, and System Administration. Skilled in Computer Repair/Office Peripherals - Printers, copiers, Microsoft Word, Oracle Administration, SQL, SCCM, Imaging Engineer, Crystal Reports, Engineering Software ie AutoCAD, Hospitality Industry, and Databases. Software installation and administration, ticketing systems - Altiris, Cherwell, HEAT, Remedy, Samanage, ServiceNow. Strong operations professional. Hardware/Software/Utility Troubleshooting Skills - install, maintain up to deployment, inventory, software push to machines, Active Directory, Cloud Services and all OS, Mac OS to Win XP-Win10, O365, ACD Administration, Unified Messaging, Telephony setups for Avaya/Cisco VOIP equipment, Audicode Cutovers, Third proprietor software maintenance, A/V Conferencing Support Specialist VPN setup and Former Computer Technology Instructor Levels PK-12 and trainer to staff
Experience
Lab IT Services Engineer
Sep 2025 — Present
Education
Kaplan College-San Antonio-San Pedro
Computer Technology/Computer Systems Technology
2011 — 2012
Prairie View A&M University
Business Marketing & Mass Media Communications
1996 — 1999
Skills
- Tcp/Ip
- Troubleshooting
- IT Service Management
- Oracle HR
- Protocols Tcp/Ip
- Customer Support
- Oracle Reports
- Sharepoint
- Equipment Installation
- Oracle Enterprise Manager
- Databases
- Pro
- Windows
- Computer Maintenance
- Software Quality Assurance
- Customer Oriented
- Data Warehousing
- Help Desk Support
- Microsoft Excel
- Powerpoint
- Customer Service
- Audio Engineering
- Networking
- Microsoft Sql Server
- Syslog
- Technical Support
- Sql
- Asp.net
- Photoshop
- Microsoft Office
- Microsoft Office 2007
- Microsoft Word
- Computer Repair
- Hardware Installation
- IT Operations
- Hospitality
- Computer Hardware
- Hardware Support
- Database Administration
- Human Resources
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