Jamie Call

About Jamie Call

Experienced and driven individual with proven performance history in management, training, and operations. Skilled at problem solving and team building with diverse personnel backgrounds. Dedicated to improving efficiency and effectiveness of the organization through developing strategies, implementing policy changes, and improving the organizations overall productivity.

Experience

1. District Service Manager

   Varian

   Oct 2016 — Present · SC and Augusta, GA, US

   Directs the coordination of technical and administrative support activities including repair, preventative maintenance and engineering change upgrades in order to provide the highest level of service, maximize customer satisfaction and achieve financial objectives through the management of a profit and loss center. Provides direction for the delivery of pre- and post-sales services and support to customers. Participates in the resolution of customer concerns and defining and developing a customer contact strategy. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.

Education

• Universty of Phoenix

  Bachelor of Science (BS), Business Management

  2008 — 2010

• Department of Defense

  Biomedical Equipment Maintenance Technician Training, Biomedical Equipment Maintenance Technician Training

  2000 — 2001

• Department of Defense

  Health Services Administration Course

  2013 — 2013

• Aims Community College

  Associate of Arts and Sciences (A.A.S.), Biomedical Electronics Repair

  2001 — 2003

• Department of Defense

  Commissioned Officers Training Course

  2013 — 2013

Skills

• Quality Assurance
• Public Speaking
• Biomedical Engineering
• Management
• Team Building
• English
• Emergency Management
• Microsoft Office
• Operations Management
• Healthcare
• Policy
• Military Operations
• Project Management
• Organizational Development
• Training
• Sharepoint
• Military Experience
• Troubleshooting
• Customer Service
• Microsoft Excel
• Operational Planning
• Technical Writing
• Dod
• Military
• Command
• Change Management
• Supervisory Skills
• Process Improvement
• Leadership
• Microsoft Word
• Electronics
• Team Leadership
• Software Documentation
• Force Protection
• Hospitals
• Research
• Human Resources
• Security Clearance
• Strategic Planning
• Project Planning