Jamie Box
Product Manager - Overdrafts & Private Bank @汇丰
Signup · Get unlimited contacts
WORK HISTORY
Product Manager - Overdrafts & Private Bank @汇丰
Leeds, GB
Key highlights:– Manage the Overdrafts and Private Bank product portfolio, supporting delivery of strong customer outcomes alongside commercial and regulatory priorities.– Lead the ODRU strategy, including the design and delivery of a branch-led pilot for proactive customer contact, enabling earlier intervention and improved customer outcomes.– Act as a product lead for financial vulnerability management, embedding fair value and tailored support across overdraft and Private Bank journeys.– Provide governance oversight, including Fair Value Assessments (FVE) and forum engagement, ensuring risks are clearly articulated and appropriately managed.– Serve as a Consumer Duty champion, influencing product decisions and delivery through a customer-first, outcomes-focused lens.– Own the overdraft response to gambling-related vulnerability, defining the product position and shaping future interventions to support safer customer outcomes.– Design and embed Private Bank BAU processes, enabling colleague self-service and improving control, consistency and operational resilience.– Partner cross-functionally with Product, Operations, Branch, Risk, Legal and Compliance to deliver complex change safely and at pace.– Drive continuous improvement through clearer MI, smarter ways of working and embedded controls that support both colleagues and customers.
EDUCATION
Aston University
Executive MBA
The Chartered Insurance Institute
R05 - Protection, Financial Planning and Services
The Chartered Insurance Institute
CF6 - Mortgage Advice, Financial Planning and Services
The Chartered Insurance Institute
CF1 - Financial Services Regulation & Ethics, Financial Planning and Services
ABOUT JAMIE BOX
Product Portfolio and Risk Manager in financial services, with extensive experience operating in complex, highly regulated environments.I specialise in customer outcomes, journey optimisation, and governance, with expertise across credit and risk management for secured and unsecured lending portfolios, including mortgages and protection products. I focus on ensuring fair, compliant, and effective customer journeys across end-to-end product portfolios.I am a people leader and currently completing an Executive MBA at Aston Business School, strengthening my strategic leadership and decision-making. I am known for my integrity, sound judgement, and ability to lead at the intersection of portfolio management, risk, and customer experience.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.