Jamie Biden
Operations Director - Uk & Ireland @ServiceNow
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WORK HISTORY
Operations Director - Uk & Ireland @ServiceNow
London, GB
Responsible for the Operational Cadence and Rhythm of the Servicenow UK & Ireland Business - building out self help guides for Sales and Sales Mgmt with key deliverables and system links to drive maximum consistency and sales time utilisation- Working extensively with UK & Ireland leadership team and their teams to drive and execute on fiscal plan - defining key growth areas, optimising go-to-market account coverage and supporting regional investment asks- Working with critical network functions to look to get ahead of future problems - aligning with Renewals and Service Delivery to address shelfware and downsell issues as well as with Usage Verification team to ensure our customers are compliant in their licence usage- Leveraging extensive network to identify and drive process optimisation opportunities - scale these out as best practice - created the Account Segmentation methodology now being used as Global standard during FY25 planning cycle- Supporting and fostering a \"Better Together\" approach to align different functions across the UK & Ireland business to work optimally together - designed one pager R&R document to support functional activities across different quarters- Responsible for annual planning cycle, quota definition, communication and deployment - aiming to drive a fair and equitable quota setting process to maximse motivation and sales performance- Work collaboratively with key support functions of HR, Enablement, Chief of Staff, Marketing and Finance to ensure a 360 degree support lens on supporting the go-to-market functions
EDUCATION
University of Sunderland
Bachelor of Arts (B.A.), Economics
Lakes School, Windermere, Cumbria
A Level's, Economics, Geography, Biology, General Studies
SKILLS
ABOUT JAMIE BIDEN
Driven, dynamic and enthusiastic individual. Strong commercial acumen with a creative and proactive approach to problem solving and process optimisation. Strong relationship builder - tailored approach based on level/role of contact in order to maximise effectiveness of relationship. Quickly identify what key drivers are and manage accordingly.Through a collaborative and inclusive approach, I have a proven ability to influence both cross-function and cross-hierarchy to enable the best possible outcome when working on business initiatives. Specialties: Process Optimisation, Operational Cadence, Bid Support, Revenue Recognition issues, Commercial Finance Support, Management Information preparation, analysis and presentation
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