Jamie Best
- Role
- Regional Technical Field Service Director - Biosense Webster at Johnson & Johnson
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Jamie Best
Strong, entrepreneurial leader qualified by more than 20 years of sales, marketing…
Experience
Regional Technical Field Service Director - Biosense Webster
Apr 2019 — Present
Responsible for the supervision of all service activities related to the field service engineer group within the eastern half of the US with secondary support responsibilities to all other regions. Carries out Manager/Supervisory responsibilities in accordance with the organization’s policies and applicable laws. To include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems-Support all Field Service Engineers to allow successful daily operation of all service applications -Represent Biosense Webster and our products in the electrophysiology industry -Develop expansion territory in service market in eastern half of US -Provide critical feedback to allow career growth for Field Service Engineers -Manage all costs associated with day to day operations -Work with Sales and Clinical to support difficult sales opportunities in providing Technical Service support as needed -Provide technical education to all regional field staff -Provide weekly and monthly reporting that allows for better resource management -Act as service liaison when working with various departments and organizations within J&J -Manage existing clients effectively to include acting as a technical resource for clinical staff, working with the physicians one-on-one in procedures, and troubleshooting customer relationships -Responsible for communicating business related issues or opportunities to next management level -Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition -Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Education
University of Cincinnati
BS, Aerospace and Engineering Mechanics
1989 — 1994
University of Cincinnati Carl H. Lindner College of Business
MBA, Business with minor in Real Estate
2005 — 2007
Skills
- Business Process Improvement
- Forecasting
- Financial Modeling
- Quality System
- Start-Ups
- Market Development
- Leadership
- Business Development
- Strategic Planning
- Product Development
- Iso 13485
- P
- Continuous Improvement
- Medical Devices
- Design of Experiments
- Project Management
- P&L Responsibility
- Six Sigma
- Sales
- Sales Operations
- Product Launch
- Contract Negotiation
- Management
- Finance
- Strategy
- Capital Equipment
- Process Improvement
- Cross-Functional Team Leadership
- Fda
- Lean Manufacturing
- Training
- Manufacturing
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