Jamie Francisco Fotine

About Jamie Francisco Fotine

OPERATIONS EXPERT WITH MANAGEMENT EXPERIENCEStrategic market leader with 18 years of progressive experience in financial banking services spanning over two coasts. Strong background in operational leadership and risk management. Outstanding people coach with a positive intent to educate others, communicate effectively, and grow the business. Driven professional with a collaborative mindset concentrated on compliance and risk mitigation, process improvement, and partnership development.

Experience

1. Market Operations Specialist

   Capital One

   Nov 2015 — Present

   Serves as the Operational Advisory Expert for 100+ Associates including Branch Leadership in multiple dynamic Markets. Leads to bridge procedural gaps and fully care for customer concerns. Closely collaborates with Market Executive Leader in the development of strategic business plans to minimize risk. Meets and exceeds core metrics by assessing production processes and identifying strengths and opportunities to meet critical business goals.Awards/Recognition- EmpowHer (Business Resource Group)- Women Who Rock Nominee 2018

Education

• University of Phoenix

  Bachelor of Science

Skills

• Management
• Cash Management
• Mortgage Lending
• Retail Banking
• Compliance
• Cross Selling
• Consumer Lending
• Career Development
• Banking
• Credit
• Customer Experience
• Loans
• People-Oriented
• Assertiveness
• Lines of Credit
• Communication
• Small Business Lending
• Mortgage Banking
• Credit Cards
• Commercial Banking
• Coaching
• Empathy
• Relationship Management
• Listening to Customers