Jami Bragg

About Jami Bragg

Passionate about making healthcare more convenient and accessible for both patients and providers. I bring a data-driven, strategic approach to market performance, operational excellence, and therapist engagement. With a background in clinical quality, provider relations, and cross-functional leadership, I specialize in scaling systems, aligning teams, and driving growth in high-impact healthcare environments.Experienced in therapist operations, credentialing, patient satisfaction, and market optimization with a focus on continuous improvement and delivering measurable results.

Experience

1. Senior Director of Market Performance

   Luna Physical Therapy

   Jun 2025 — Present

   Driving strategic growth and operational efficiency across Luna’s priority markets by aligning therapist capacity, marketing spend, and patient demand. I partner across departments to build scalable plans, surface insights, and ensure each market delivers strong performance and margin.Lead performance strategy for core markets, setting and tracking goals for therapist capacity, session volume, and therapist acquisitionBuild market strategy playbooks to guide Therapist Acquisition, Marketing, and Success teams in executing toward shared goalsCollaborate with Finance and Data to evaluate payer margins, optimize spend, and inform market prioritization decisionsMonitor market-level trends in churn, utilization, and broadcast efficiency, delivering clear insights and action plans to leadership

Education

• The George Washington University

  Master's degree, Health Care Quality

  2018 — 2020

• California State University, Chico

  Bachelor of Science, Healthcare Administration

  2013 — 2017