Jami Thering
IT Service Delivery Manager @Sparrow Health System
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WORK HISTORY
IT Service Delivery Manager @Sparrow Health System
Lansing, MI, US
Transforming healthcare IT delivery one customer at a time. The Sparrow IT Service Desk has transformed from call processing center to an integral partner in our support framework. Our 24X7 team provides 75% first call resolution, and service levels well above industry average. Our drive for continuous process improvement has led to innovation in knowlege management, customer service, and consistent, repeatable service. Team Member engagement is the key to our success. Our caregivers act as advocates for our customers to ensure a high level of consistent, quality services.
EDUCATION
Michigan State University
BA, Telecommunications
ABOUT JAMI THERING
Sparrow Health System is the Premier Healthcare provider for the greater Mid Michigan…
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