Jami McFarland

About Jami McFarland

Experienced leader with proven track record of cultivating high performing Customer Success organizations, driving product adoption, increasing operational efficiencies, and helping customers meet their desired outcomes. Demonstrated ability to create overarching business strategy and translate into operational priorities and execution plan. I have the pleasure of leading an organization of CSMs focused on ensuring a delightful experience and driving success for Adobe\'s enterprise Creative and Document Cloud customers.

Experience

1. Director, Digital Media Customer Success, Americas

   Adobe

   Jan 2023 — Present · Lehi, UT, US

   Spearheading Adobe\'s Enterprise Customer Success strategy and methodology across our Creative and Document Clouds, enabling Customer Success Managers to build a success strategy centered around customer business needs, promote adoption, drive measurable business outcomes, and accelerate time to value.By building prescriptive, scalable Customer Success motions to support our largest and most strategic customers, we optimize the customer journey and deliver value by cultivating partnerships centered around advocacy, collaboration, and support. Adobe CSMs enable and inspire enterprise customers in the innovative use of our solutions to achieve their strategic goals, providing global brands everything they need to design and deliver exceptional digital experiences.

Education

• Western Governors University

  Bachelor of Science - BS, Business Administration, Business Management

Skills

• Team Building
• Cloud Computing
• Customer Retention
• Sales
• Call Centers
• Account Management
• Project Management
• Enterprise Software
• Strategy
• Marketing
• Saas
• Customer Relationship Management (Crm)
• Customer Experience
• Marketing Strategy
• Customer Satisfaction
• Solution Selling
• Crm
• Salesforce.com