Jamey Lawton
Servicenow Sr Implementation Manager @Positivity
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WORK HISTORY
Servicenow Sr Implementation Manager @Positivity
Leading large ServiceNow projects which transform process and technical solutions around ITSM, ITBM (SPM), GRC (SPM), and ITOM capabilities. Projects centered on professional services leadership and client engagement success through effective planning and execution of corporate initiatives within IT and beyond with a focus on business enablement. Responsibilities ranging from:• Business Process Consulting- Leading workshops and defining stories.• Technical Configuration- development of basic (non-code) configuration. • Engagement Management- Lead overall implementation planning and execution. • Presales/Solution Consultant- Initial scoping and lead solution architect for all new SOW’s. Estimating and development of change orders including scope definition and estimating.Recent Initiatives: SBC (Local Government)- Initial implementation of Incident, Problem, Change, Knowledge, Employee Service Center, Asset and multiple Integrations (billing system, another ServiceNow instance, SCCM). FMB (Financial)- Initial implementation of ITSM and Discovery, integration with SCCM, Tanium and CSDM guidance around Business Service Mapping.B&S (Manufacturing)- Fix of existing ITBM implementation including customization of Project, Demand, and Innovation.AP (Legal)- Process lead for GRC optimization engagement centered around Risk Management
SKILLS
ABOUT JAMEY LAWTON
Leading ServiceNow implementation and growth projects in ITSM, ITAM, ITOM, ITBM/SPM, and GRC. Specific focus on: Alignment of IT strategy and business goals Advanced PMO/EMO Development Streamline process development for ITSM, Asset Management, ITBM, Service Desk, and IT processesSpecialties: ServiceNow, Professional Services Management, Business Process Management (BPM), client management, alliance development, sales, team building, program management, product management, technology resources, ITIL, ITSM, PMO, MRO, Stellent, CMS, content delivery software, supply chain integrations, FMEA, APQP, alliances, partner, HP, PSO, SDLC,PMO, Account Manager, Sales, Manager, service management, Asset Management, ITAM, ITSM, ITBM
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