James W. Wilson

About James W. Wilson

As the CEO of Call Center Pros, I lead a service-disabled veteran-owned small business (SDVOSB) that specializes in delivering artificial intelligence (AI) and omnichannel solutions for call centers. With over 20 years of experience in the call center industry, I have a deep understanding of the challenges and opportunities that customer service organizations face in the digital era.My mission is to help call centers move from multichannel chaos to omnichannel harmony by leveraging AI to augment human capabilities and enhance customer experience. I have successfully implemented three diverse products that offer AI help desk, document processing, and intelligent automation for various use cases. I also have extensive experience in domestic and international telecom services, such as toll-free routing, DIDs, and outbound services. I am always looking for new ways to innovate and improve the efficiency, quality, and satisfaction of call center operations.

Experience

1. CEO

   Callcenterpros

   Jun 2007 — Present

   Call Center Pros is going through the process to become a 100% Service-Disabled Veteran-Owned Small Business (SDVOSB). AI and ML in the CX area with three diverse products:ThinkOwl is the OmniChannel AI Help Desk with Knowledge, Response Management, & is the only C2B tool, enables smartphone to upload documents securely for processing.ITyX Solutions is a AI Platform, which is much like RPA but learns and is more intelligent.As a channel partner company specializing in multiple needs for Call Centers. We have experience in both domestic and international telecom services:+Toll Free least cost routing (LCR) by making a company a RESPORG starting at $150/month.+DIDs in both metered and unmetered in domestic and global.+Outbound conversational and short duration (dialer) termination.+Predictive dialers Month2month.+Inbound/Outbound solution with conversational minutes and all minutes included Month2month For our agents we offer a true evergreen channel partner reseller program.Our goal is to be your trusted adviser to your call center\'s needs.

Education

• The University of Georgia

  Bachelor of Science, Agricultural Economics

  1988 — 1993

Skills

• Crm
• Telecommunications
• Call Centers
• Voip
• Saas
• Business Development
• Management
• Call Center
• Contact Centers
• Cloud Computing
• New Business Development
• Leadership
• Solution Selling
• Ivr
• Sales
• Start-Ups
• Networking
• Vendor Management
• Workforce Management
• Team Building
• Business Planning
• Outsourcing
• Direct Sales
• Cisco Technologies
• Sales Operations
• Lead Generation
• Product Management
• Unified Communications
• Team Leadership
• Product Development
• Salesforce.com
• Strategic Partnerships
• Account Management
• Team Management
• Customer Service
• Acd
• Cisco Call Manager
• Executive Management
• Business Strategy
• Bpo