James W.

About James W.

As digital privacy grows in importance from a regulatory standpoint to corporate…

Experience

1. Principal Product Manager, Global Digital Compliance Architect, Data Governance & Privacy Strategist

   Veritas Technologies Llc

   Mar 2021 — Present

   I am responsible for understanding customer needs, the product portfolio, engaging with the customers from a technical level, and understanding how our solutions can help them. I work closely with the sales team to help move opportunities to closure and ensure positive technical interactions are taking place. I take the customer through the technical journey of the Veritas Digital Compliance portfolio and have the necessary knowledge to convince clients that the Veritas solutions are best-in-class for archiving, compliance, supervision, eDiscovery, data capture, data migration and dark data analysis. I work both internally with Veritas’s cross-functional teams (Engineering, Marketing, Sales, etc.) as well as externally with customers and partners. Part of the positions responsibility is to also be the technical owner of opportunities when working with sales reps. Job duties include (but not exclusive): • Own the technical sale of the solution, follow up with technical counterparts at the customer side and build strong relationships with key clients – working collaboratively with sales reps. • Work closely with the product team to learn about new features releases, provide feedback to the product team on what you are seeing in the field and what customers are asking for. • Collect necessary information from customers to ensure post-sales has the right information when implementing the solutions. • Write up feature requests for custom development and/or product enhancement needs to pass on to the product team for estimates. • Assist sales and renewals reps in winning opportunities by being the trusted technical voice of the sale. • Collaborate cross functionally with different departments; marketing, products, field sales, renewals and operations to help improve Veritas messaging and solutions. • Effectively represent offering, value proposition and differentiation, and functionality with customers and partners. • Support partners in customer engagements.