James Williams
Lead Onboarding Engineer @Cloudmed, An R1 Company
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WORK HISTORY
Lead Onboarding Engineer @Cloudmed, An R1 Company
US
Assist in the management of day-to-day operationSupport onboarding, offboarding and helpdesk technicians questions and assist with troubleshootingFacilitate new training efforts when new solutionsare deployed• Answer questions related to ticket assignmentAssist in the creation and maintain documentation and Knowledge Articles• Maintain onboarding, offboarding and helpdesk documentation queue reference• Provide coverage during surge events or when staff is absent• Assist with the Incident Manager gathering data when incident occurAnalyze tickets and update ticket status for end user updates.Troubleshoot and assist with tickets allocation.Review and submit Process improvements• Test new initiative in snow development Attend meetingsBuild relationships with teams to assist with process improvements
EDUCATION
ITT Technical Institute
Assoc
CCI Training Center
Computer Network Administrator
SKILLS
ABOUT JAMES WILLIAMS
Experienced Application Support with a demonstrated history of working in the information…
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